Your Privacy Matters at 299bid — How We Protect Your Personal Data
At 299bid, we take the protection of your personal information seriously. This Privacy Policy explains in clear terms what data we collect, why we collect it, how it is stored and secured, and what rights you have over your own information. We encourage all players, particularly those based across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — to read this document carefully before creating an account.
Data Minimisation
We collect only the information that is strictly necessary for account operation, identity verification, payment processing, and responsible gaming compliance. Nothing more.
No Third-Party Ad Tracking
299bid does not embed third-party advertising trackers, retargeting pixels, or data management platform tags that profile you for advertising purposes across other websites.
Your Data, Your Rights
You have the right to access, correct, and request deletion of your personal data at any time. We outline all of your rights clearly in the Your Privacy Rights section below.
Information We Collect
When you interact with the 299bid platform — whether by browsing the website, registering an account, making a deposit, placing a bet, or contacting customer support — certain categories of personal information are collected. The specific data collected depends on the nature of your interaction with the platform.
Registration and Account Data
When you create a 299bid account, we collect the following information: your chosen username, a password (stored in encrypted form — never in plain text), a valid Bangladeshi mobile number, a date of birth confirming you meet the 18+ age requirement, and an email address for account communications and transaction receipts. You may optionally provide a full legal name, which will be required before your first withdrawal is processed.
Identity Verification Data
To comply with our anti-money laundering obligations and to protect both you and the platform from fraudulent activity, 299bid may request documentary evidence of your identity and address. This may include a scanned copy or photograph of your National Identity Card (NID), passport, or birth certificate, as well as a recent utility bill or bank statement confirming your residential address. This data is handled with enhanced security controls and is accessed only by authorised compliance personnel.
Financial Transaction Data
When you make a deposit or withdrawal, we collect data related to the transaction, including the payment method used (e.g., bKash account number, Nagad wallet reference, Rocket account reference, bank account details), the transaction amount in Bangladeshi Taka (BDT), the date and time of the transaction, and any reference numbers generated by the payment processor. 299bid does not store full payment credentials. Mobile wallet details are stored in truncated form for reference purposes only.
Gameplay and Betting Activity Data
The 299bid platform records all gaming and betting activity associated with your account. This includes the games played, bet amounts, wager outcomes, session start and end times, and bonus activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and statistical analysis to improve our service offering.
Technical and Device Data
When you access the 299bid platform, our servers automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), the URLs of pages visited on the 299bid website, and the time and duration of your session. This information is used for security monitoring, fraud detection, and platform performance optimisation.
Communications Data
When you contact 299bid customer support via email or live chat, we retain records of those communications, including any personal information you choose to include in your message. These records are used to resolve your query and to improve our support processes.
| Data Category | Collected At |
|---|---|
| Username & Password | Registration |
| Mobile Number | Registration |
| Date of Birth | Registration |
| Email Address | Registration |
| NID / Passport | KYC Verification |
| bKash / Nagad Reference | First Deposit |
| Transaction History | Every Transaction |
| Betting History | Every Bet / Game |
| IP Address | Every Session |
| Device & Browser Info | Every Session |
| Support Communications | When Contacting Us |
How We Use Your Data
299bid processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The following describes the primary purposes for which your data is used and the legal basis for each.
Account Management
We use your registration data to create and maintain your 299bid account, authenticate your identity at login, process deposits and withdrawals to your registered payment methods, and communicate account-related updates such as transaction confirmations and security alerts.
Fraud Prevention & Security
Technical data including IP addresses, device fingerprints, and session patterns are analysed continuously to detect and prevent fraudulent account activity, unauthorised access, multiple-account abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
Responsible Gaming
Gameplay and betting activity data is monitored to identify patterns that may indicate problem gambling behaviour. This enables our responsible gaming systems to trigger deposit limit checks, session time alerts, and — where necessary — self-exclusion interventions to protect at-risk players.
Payment Processing
Financial transaction data is used to process deposits and withdrawals accurately, verify that withdrawals are directed to the same payment method as the originating deposit (anti-money laundering compliance), and maintain auditable financial records as required by applicable guidelines.
Platform Improvement
Aggregated and anonymised usage data — from which individual players cannot be identified — is used to analyse platform performance, identify popular games and features, optimise page load speeds, and plan future improvements to the 299bid service offering.
Service Communications
We use your registered email address and mobile number to send essential service communications including transaction confirmations, security alerts, account status updates, and — where you have opted in — information about promotions and bonuses relevant to your account.
Data Sharing & Disclosure
299bid does not sell or rent your personal data to any third party. However, in order to operate the platform and fulfil our legal obligations, certain data is shared with carefully selected third-party service providers and, in specific circumstances, with regulatory authorities. All third-party data processors are bound by contractual obligations to handle your data securely and only for the specific purposes for which it has been shared.
Payment Processors
In order to process deposits and withdrawals, 299bid shares relevant transaction data — including your registered mobile wallet number or bank account reference — with payment processing partners such as bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. This data sharing is strictly limited to what is necessary to complete your requested transaction and is governed by each processor's own privacy terms.
Game Software Providers
Games offered on the 299bid platform are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, certain anonymised gameplay data (such as bet amounts, game round identifiers, and outcomes) is transmitted to the game server operated by that provider. Your personally identifiable information is not shared with game providers beyond what is technically necessary to authenticate your game session.
Identity Verification Services
To satisfy our know-your-customer (KYC) obligations, 299bid may engage third-party identity verification service providers to assist in validating the authenticity of identity documents submitted by players. These providers process identity data under strict confidentiality agreements and are not permitted to retain your documents beyond the period necessary to complete the verification check.
Legal and Regulatory Disclosure
299bid may disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where we are required to do so by applicable law, by court order, or where we have a good-faith belief that disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other illegal activity. 299bid will not notify you of such disclosures where doing so would compromise an active investigation or where notification is prohibited by law.
Business Transfers
In the event that 299bid undergoes a corporate restructuring, merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, the acquiring entity will be required to honour the terms of this Privacy Policy or to notify you of any material changes to data handling practices prior to implementation.
Trusted Partners Only
Every third party that receives 299bid player data signs a data processing agreement obligating them to implement appropriate technical and organisational security measures.
Contractual Safeguards
Data processor contracts restrict use of player data to the specific purpose for which it was shared. Processors are prohibited from using 299bid player data for their own marketing or profiling activities.
Regulatory Obligations
Where required by applicable anti-money laundering or financial crime prevention obligations, 299bid will disclose relevant transaction and identity data to competent authorities. We cannot always notify you when such disclosures occur.
Cookies & Tracking Technologies
The 299bid website uses cookies and similar tracking technologies (such as local storage and session storage) to operate core platform functions, remember your preferences, and analyse how the platform is used. This section explains what cookies we use, why, and how you can manage them.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, language preference, or previously selected bet type — so that your next visit, or the next page you load within the same session, can be more convenient and relevant. Cookies do not give us access to your device or to any information beyond what you have chosen to share with us.
| Cookie Type | Purpose | Duration | Required? |
|---|---|---|---|
| Essential Session Cookies | Maintain your login session, keep your account authenticated between page loads, and store security tokens to protect against cross-site request forgery (CSRF). | Session (deleted on browser close) | Required |
| Functional Preference Cookies | Remember your platform preferences such as display settings, last selected sport or game category, and responsible gaming limit configurations you have set within your account. | Up to 12 months | Required |
| Analytics Cookies | Collect anonymised data on how players navigate the 299bid platform — which pages are visited most, where users exit, and how long sessions typically last. Used to identify UX improvements. | Up to 24 months | Optional |
| Security & Fraud Detection | Support device fingerprinting and session anomaly detection systems that identify potentially fraudulent login attempts, bot activity, and multiple-account abuse patterns. | Up to 6 months | Required |
Managing Your Cookie Preferences
You may manage or disable optional cookies at any time through your browser settings. All major browsers — including Chrome, Firefox, Edge, Safari, and Opera — provide controls for viewing, deleting, and blocking cookies. Please note that disabling essential or functional cookies may impair the operation of the 299bid platform, including your ability to stay logged in, access your account dashboard, or retain your responsible gaming limit settings between sessions.
To manage cookies on your device, consult the help documentation for your specific browser. For mobile browsers used on Android and iOS devices, consult the settings menu of your respective browser application. If you use the 299bid platform through a mobile web browser on your phone in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else across Bangladesh, the same browser-level cookie controls apply.
Data Security & Retention
299bid applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or destruction. While no digital platform can guarantee absolute security, we invest continuously in security infrastructure to provide the highest practical level of protection for our players' data.
Technical Security Measures
- SSL/TLS Encryption: All data transmitted between your browser or device and the 299bid platform is encrypted using 256-bit SSL/TLS encryption. This prevents interception of your login credentials, payment details, and account activity by third parties.
- Password Hashing: User passwords are never stored in plain text. They are hashed using a strong one-way cryptographic function before being stored in our database. Even in the event of a database breach, plain-text passwords would not be recoverable.
- Two-Factor Authentication: 299bid supports SMS-based one-time password (OTP) verification for sensitive account actions including login from new devices and withdrawal requests.
- Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Only authorised personnel with specific roles — such as compliance officers and support team members handling active queries — can access personally identifiable player data. Access is logged and audited.
- Infrastructure Security: 299bid's platform infrastructure is hosted on servers with physical security controls, network firewalls, intrusion detection systems, and regular vulnerability assessments.
Data Retention Policy
299bid retains your personal data for as long as your account remains active and for a defined period thereafter. The following retention periods apply:
- Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
- Financial Transaction Data: Retained for a minimum of five (5) years from the date of the transaction, for financial compliance and audit purposes.
- Gameplay and Betting History: Retained for a minimum of three (3) years for dispute resolution, responsible gaming monitoring, and platform integrity purposes.
- Support Communications: Retained for a minimum of two (2) years from the date of the communication.
- Technical and Device Data: Typically retained for six (6) to twelve (12) months for security monitoring and fraud prevention purposes.
After the applicable retention period expires and there is no legal or regulatory reason to retain the data further, your personal information will be securely deleted or anonymised so that it can no longer be attributed to you as an individual.
256-Bit SSL Encryption
Every connection to 299bid is protected by 256-bit SSL encryption, the same standard used by major international banks and payment platforms. Your data in transit is safe.
Encrypted Password Storage
Your password is hashed using a strong cryptographic algorithm before storage. 299bid support staff cannot view your password — they can only initiate a secure reset on your request.
SMS OTP Verification
Sensitive account actions such as logging in from a new device or processing a withdrawal trigger an SMS one-time password sent to your registered Bangladeshi mobile number.
Defined Retention Limits
299bid retains personal data only for as long as legally required. After retention periods expire, data is securely deleted or anonymised. We do not keep data indefinitely.
Your Privacy Rights
As a user of the 299bid platform, you hold specific rights regarding the personal data we hold about you. These rights are explained below. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond to all verified requests within a reasonable timeframe, typically within 30 days.
Right of Access
You have the right to request a copy of all personal data that 299bid holds about you. We will provide this in a structured, commonly used format within 30 days of receiving and verifying your request.
Right to Rectification
If any personal data held in your 299bid account is inaccurate or out of date, you have the right to request that it be corrected. You may update most account details directly through your account settings, or by contacting support.
Right to Erasure
You may request the deletion of your personal data. Please note that where legal or regulatory retention obligations apply — for example, anti-money laundering record-keeping requirements — we are unable to delete data until the mandatory retention period has expired.
Right to Restrict Processing
In certain circumstances, you have the right to request that 299bid restricts the processing of your personal data — for example, while the accuracy of data is being contested, or while a complaint is being investigated.
Right to Data Portability
You have the right to receive certain personal data you have provided to 299bid in a structured, machine-readable format, and to transmit that data to another service provider where technically feasible.
Right to Object to Marketing
You have an absolute right to object to the processing of your personal data for direct marketing purposes. Contact [email protected] at any time to opt out of all promotional communications from 299bid.
Third-Party Services & Links
The 299bid platform integrates with a number of third-party service providers to deliver the full range of games, payment options, and support features available to our players. While we carefully select and vet all third-party partners, please be aware that each provider operates under its own privacy policy and data handling practices.
Game Providers
Games available on the 299bid platform are supplied by internationally recognised game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch and play a game, a connection is established directly between your browser and the game provider's servers. The game provider may collect certain technical data — such as your session token, device type, and gameplay actions — for the purpose of operating the game. 299bid is not responsible for the data practices of individual game providers. We recommend reviewing the privacy documentation of any game provider whose products you use regularly.
Payment Partners
Deposit and withdrawal transactions are processed through third-party payment gateways including bKash, Nagad, Rocket, and Upay. When you initiate a payment transaction, relevant financial data is transmitted to the applicable payment processor. Each payment partner is an independent data controller for the transaction data they process and is subject to its own privacy terms, regulatory obligations, and Bangladesh Bank guidelines. 299bid encourages all players to review the privacy policies of payment partners before conducting transactions.
No External Site Links
The 299bid website does not contain links to external third-party websites outside of the platform's own pages. All navigation links on the 299bid website point to internal pages within the 299bid domain. As a result, the risk of you being redirected to a third-party site with different privacy practices through a 299bid page link is minimised. Any external URLs you encounter in support communications or promotional emails from 299bid should be treated with appropriate caution.
Policy Updates & Contact
Changes to This Privacy Policy
299bid reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, regulatory guidance, changes in our business operations, or improvements in our data handling practices. When material changes are made to this Privacy Policy, we will notify registered players via the email address on file for their account, or by displaying a prominent notice on the 299bid platform upon login, at least seven (7) days before the changes take effect.
The effective date of the current version of this Privacy Policy is stated at the top of this page. We encourage you to review this page periodically to stay informed of any updates. Your continued use of the 299bid platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any updated terms, you should discontinue use of the platform and contact support to request account closure.
How to Contact Us About Privacy
If you have any questions, concerns, or complaints about how 299bid handles your personal data, or if you wish to exercise any of your privacy rights as described in this policy, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.
Our dedicated privacy support contact is: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy Rights Request" or "Privacy Policy Query" to ensure your message is routed to the appropriate team. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and responds to privacy queries typically within 2 business days.
Governing Language
This Privacy Policy is written and published in the English language. In the event of any dispute regarding the interpretation of this policy, the English-language version shall be the authoritative and governing text.
Policy Change Notifications
Registered players are notified of material changes to this Privacy Policy by email at least 7 days before changes take effect, giving you adequate time to review and decide whether to continue using the platform.
Privacy Support Response
Our support team handles privacy queries within 2 business days on Bangladesh Standard Time (BST, UTC+6). We aim to resolve all privacy rights requests within 30 days of receipt and verification.
English Governing Text
This Privacy Policy is published in English and the English text is the sole authoritative version. In the event of any interpretive dispute, the English-language text governs without exception.
Questions About Your Privacy at 299bid?
Our support team is available around the clock to answer any questions about how we handle your data. You can also explore our FAQ, review our Responsible Gaming commitments, or head to the 299bid Casino to start playing with confidence.